USD pricing · no setup fees · cancel anytime
Pricing that scales with your conversations — not your headaches.
Two weeks free on every plan. Start with the website widget, WhatsApp, or both — same AI agent, one inbox. Pay per conversation, change channels or modules any time.
Website widget
Answer every website visitor 24/7 with one snippet.
$20/mo
billed annually · 20% off
Start free trial What's included
- Website chat widget (one snippet, any CMS)
- Widget branding: colour, position, avatar, greeting
- 24/7 AI agent
- Knowledge base (site crawl + PDFs)
- Playground + all industry templates
- Unified conversations inbox + search
- Human handoff
- Lead capture + prechat form
- Rich messaging (images, files, voice)
- Business hours & after-hours replies
- 1,000 conversations / month
- 2 team seats
- WhatsApp Business channel
The same AI agent on your WhatsApp Business number.
$28/mo
billed annually · 20% off
500 WhatsApp messages/mo included · $0.04 each beyond
Start free trial What's included
- WhatsApp Business API number (we handle Meta setup)
- 24/7 AI agent
- Knowledge base (site crawl + PDFs)
- Playground + all industry templates
- Unified conversations inbox + search
- Human handoff
- Lead capture & qualification
- Rich messaging incl. voice notes
- Business hours & after-hours replies
- 750 conversations / month
- 500 WhatsApp messages / month ($0.04 each beyond)
- 2 team seats
- Website chat widget
Most popular
Both channels
RecommendedWhatsApp + website, one shared inbox. $11/mo less than buying separately.
$39/mo
billed annually · 20% off
Save $11/mo · 1,000 WhatsApp messages/mo included
Start free trial What's included
- Everything in Website widget + WhatsApp
- One shared inbox across both channels
- Same agent, same answers, both channels
- 2,000 pooled conversations / month
- 1,000 WhatsApp messages / month ($0.04 each beyond)
- 3 team seats
- Lead qualification & scoring
- Full analytics (CSAT, SLA, response)
- Bookings, Shopping & Broadcasts available as add-ons
Scale
For multi-location teams and agencies running real volume.
Let’s talk
Tailored to your volume
Talk to sales What's included
- Everything in Both channels
- Custom conversation volume
- Departments with AI auto-routing
- Advanced roles, permissions & activity log
- SSO (Google / Microsoft)
- Agency multi-client console
- Custom analytics & exports
- Bookings, Shopping & Broadcasts included
- POPIA DPA + onboarding manager
- Priority local support
Start with one channel or both — same AI agent, one inbox · WhatsApp plans include a monthly message allowance; extra messages are $0.04 each on your Replai invoice.
Optional add-ons
Toggle on the modules you need — on any plan.
Compare in detail
Every feature, every plan.
| Feature | Website | Both channels | Scale | |
|---|---|---|---|---|
| Channels | ||||
| Website chat widget (one snippet) | ||||
| WhatsApp Business API number | ||||
| Widget branding (colour, position, avatar) | ||||
| Prechat lead form | ||||
| One shared inbox across channels | ||||
| AI agent | ||||
| 24/7 AI replies | ||||
| Knowledge base training | ||||
| Playground | ||||
| Industry templates | All 7 | All 7 | All 7 | All 7 |
| Conversations | ||||
| Included conversations / month | 1,000 | 750 | 2,000 | Custom |
| Billed per 24h conversation | ||||
| Overage per extra conversation | $0.04 | $0.04 | $0.04 | Custom |
| WhatsApp messages / month included | — | 500 | 1,000 | Custom |
| Overage per WhatsApp message | — | $0.04 | $0.04 | Custom |
| Service replies (customer-initiated) | — | Free | Free | Free |
| Inbox & team | ||||
| Unified conversations inbox | ||||
| Human handoff | ||||
| Team seats included | 2 | 2 | 3 | Custom |
| Departments & AI auto-routing | ||||
| Roles, permissions, activity log | Basic | Basic | Standard | Advanced |
| SSO (Google / Microsoft) | ||||
| Agency multi-client console | ||||
| Sell & book | ||||
| Lead capture & qualification | ||||
| Appointment bookings | Add-on | Add-on | Add-on | |
| Ecommerce + payment links | Add-on | Add-on | Add-on | |
| Broadcast campaigns | Add-on | Add-on | Add-on | |
| Rich messaging (images, files, voice) | ||||
| Analytics & ops | ||||
| Conversations / leads dashboard | Full + exports | |||
| CSAT & SLA breach rate | ||||
| Business hours & after-hours | ||||
| Custom analytics & exports | ||||
| Priority local support | ||||
| POPIA DPA + onboarding manager | ||||
Pricing FAQ
Before you sign up.
Do I have to buy both channels?
No. Start with just the website widget ($25/mo) or just WhatsApp ($35/mo). The Both plan combines them at $49/mo — $11 less than buying separately — with one shared inbox. You can add the other channel any time.
What counts as a conversation?
A conversation is a 24-hour window of back-and-forth with one customer on one channel. Replies within that window don't count again, no matter how many messages.
What if I go over my monthly conversations?
We notify you as you approach the limit and never cut off mid-chat. You can upgrade for more headroom, or extra conversations are billed at $0.04 each.
How are WhatsApp message fees handled?
Each WhatsApp plan includes a monthly allowance of business messages — 500/mo on the WhatsApp plan, 1,000/mo on the Both plan. Extra messages are billed at $0.04 each on your Replai invoice (one bill, no separate Meta account). Service replies — your responses to customer-initiated chats — are free and don't count toward the allowance. The website widget has no per-message fee at all.
Can I change channels or modules later?
Yes — changes are immediate. Upgrades and added channels/modules are pro-rated; downgrades apply from your next billing cycle. No annual lock-in penalties.
Do you charge for setup?
No setup fees on any plan. Scale customers get a dedicated onboarding manager included.
Ready when you are
Pick a plan. Connect one channel or both. Go live today.
Two weeks free. Your number, your tone, your knowledge. Go live this afternoon — on both channels.