Questions, answered plainly.
Everything people ask before they switch Replai on — the product, privacy, setup and pricing. Still unsure? A real person replies at hello@replai.co.za.
No — and that’s the point. Replai takes the repetitive 80% (hours, prices, bookings, FAQs) off your team’s plate so they can focus on the conversations that genuinely need a person. A human is always one tap away, and Replai hands over the full context so nobody starts from scratch.
Replai is POPIA-aware by default. Conversations are encrypted, and data is handled with South African privacy rules in mind. You stay in control of your customer data, and you can escalate or delete conversations from your inbox at any time.
We guide you through connecting your WhatsApp Business number step by step — no technical knowledge needed. Once connected, the same agent you trained answers on WhatsApp and your website from one shared inbox.
Paste one snippet before the closing </body> tag on any site — WordPress, Shopify, Webflow, Wix or custom HTML. The widget appears instantly with the same agent and answers as your WhatsApp.
Most businesses go live the same afternoon. Connect your channels, train the agent on your site and FAQs, test it in the playground, and switch it on. No long onboarding, no setup fees.
Yes. The playground lets you chat with your agent in a safe sandbox and fine-tune its answers and tone before a single real customer interacts with it.
Absolutely. Start with a 14-day free trial, no setup fees, and cancel anytime — no lock-in contracts. Pricing is straightforward and in USD.
Pricing questions
No. Start with just the website widget ($25/mo) or just WhatsApp ($35/mo). The Both plan combines them at $49/mo — $11 less than buying separately — with one shared inbox. You can add the other channel any time.
A conversation is a 24-hour window of back-and-forth with one customer on one channel. Replies within that window don't count again, no matter how many messages.
We notify you as you approach the limit and never cut off mid-chat. You can upgrade for more headroom, or extra conversations are billed at $0.04 each.
Each WhatsApp plan includes a monthly allowance of business messages — 500/mo on the WhatsApp plan, 1,000/mo on the Both plan. Extra messages are billed at $0.04 each on your Replai invoice (one bill, no separate Meta account). Service replies — your responses to customer-initiated chats — are free and don't count toward the allowance. The website widget has no per-message fee at all.
Yes — changes are immediate. Upgrades and added channels/modules are pro-rated; downgrades apply from your next billing cycle. No annual lock-in penalties.
No setup fees on any plan. Scale customers get a dedicated onboarding manager included.
Stop losing customers after hours.
Give every customer an answer in seconds — on WhatsApp and your site — while your team gets their evenings back. Go live this afternoon.